OTRS attachment size limit

oscar · Post by **oscar** » 18 Aug 2011, 04:50

Hi all,

I got problem regarding of my customer they keep sending more than 1 MB file to my OTRS, so my OTRS unable to received it, so isn't possible OTRS can changing the attachment size limit become 8 MB or 10 MB ? I know this is the coding part, so can you guy teach me which file and which line need to changing the code ? In addition what should I need to change in the code?

thank you

jojo · Post by **jojo** » 18 Aug 2011, 11:07

check your database settings. Default for MySQL is 1MB (max_package_size)

knischan · Post by **knischan** » 27 Oct 2011, 22:12

What about if you store on a filesystem instead of the DB?

jojo · Post by **jojo** » 27 Oct 2011, 22:39

Thats possible also, but the package manager will need for some packages more than 1 MB of inserts into the database

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OTRS attachment size limit

OTRS attachment size limit

Re: OTRS attachment size limit

Re: OTRS attachment size limit

Re: OTRS attachment size limit