Hi,
we're using the MasterSlave module. It's a bit tricky to define a ticket as a slave ticket, if it already exists (which is always in case of incoming email).
I'd like to see TicketFreeKey/Text12 in the search of the Link Object screen (index.pl?Action=AgentLinkObject;SourceObject=Ticket) - is there any possibility? I had a look at the dtl and perl module, but things are very modular here...
TIA
Michael
More search fields in "Link Objects" screen?
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