I've got a question about the MasterSlave module. Curretly it's a bit annoying to make an existing ticket a slave ticket. OK, you need to be prepared, you need the ticketnumber of the master ticket and link it.
But it could be easier. Why (technically) is the TicketFreeText12 dropdown in AgentTicketPhoneNew being fed with mastertickets, whereas if you show TcketFreeText12 in AgentTicketPriority, you get only "Master/Slave/-"? It would be nice if that was also fed with mastertickets...
EDIT: The solution is in http://forums.otrs.org/viewtopic.php?f=17&t=3449#p17310
Solved] MasterSlave assign existing SlaveTickets made easier
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