Sender name on customer registration [SOLVED]

[jawood2005]

I know this is a more basic question, but after scanning through 40 pages of search results (due to common words being used) without finding hope, I decided to go ahead and impose on your good graces yet again. I need to edit the outgoing system email address that sends notifications to newly registered customers so that there is a value for "realname." As it stands right now, the customers receive emails (notifications, auto responses, etc.) from the system with realname values (all the same name), except for when they register, and we'd like to have a uniform look.

Thank you all so much for your help so far. Hopefully I can help someone else out someday.

[crythias]

Kernel/System/Email.pm:

Code: Select all

    if ( !$Param{From} ) {
        $Param{From} = $Self->{ConfigObject}->Get('AdminEmail') || 'otrs@localhost';
    }

From is not defined in Kernel/System/Web/InterfaceCustomer.pm (around Line 659) where it sends the information for registration:

Code: Select all

        my $Sent = $EmailObject->Send(
            To       => $GetParams{UserEmail},
            Subject  => $Subject,
            Charset  => $LayoutObject->{UserCharset},
            MimeType => 'text/plain',
            Body     => $Body
        );

So, whatever's configured in Config.pm as AdminEmail wins.

[jawood2005]

I found most of what I was looking for in /var/lib/otrs/Config/ZZZAAuto.pm, but there's still one entry I've yet to find. I can change $Self->{'NotificationSenderName'} to change the name of the sender to employees, but I haven't been able to find one for customers. I'm checking through Config.pm now to see if I can find it in there.

[jawood2005]

So I finally found it by accident:

Change email address to employees: /usr/share/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm
$Self->{SendmailObject}->Send(
From => 'Enter your From Name here <emailaddress@domain.whatever',
To => $Recipient{Email},
Subject => $Notification{Subject},
MimeType => 'text/plain',
Type => 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
Attachment => $Param{Attachments},

The default "From" variable is $From, but if it's going to be the same sender every time, this is a simple fix.

[crythias]

If it's in ZZZAAuto.pm, don't modify there. Find it in SysConfig.