Auto Mail from OTRS

[vishnupv]

Dear All,

I would like OTRS to send a auto e-mail to certains agents everyday or on particular day. For example, OTRS should send a mail to respective Agent reminding him saying "Please close the tickets which are completed (Preferably everyday EOD)", i want this to be sent to his mail id on certain frequency from OTRS. Could you please let me know how to do this in OTRS? Thanks in advance

Vishnu.

[Wolfgangf]

I'd do this with a cronjob for example

[vishnupv]

Thank You.

Is it possible for you to send a steps which will help me to do the same? this would be a great help. Steps might not be a detailed one, just a note will do.

Vishnu

[renee]

So, those email messages aren't triggered by any ticket settings, but only on time? Then you have to create a small Perl script and a Perl module that does that. Maybe you can use the standard answer administration to have different mail bodies.

Once you have written the script and the module, you have to create a cronjob.

To give you more advice, you should post more details. What agents should be informed when? What are the criteria?

[vishnupv]

Every day the same mail should be sent to agent.

Agent should receive a mail everyday around 7pm, mail body should be "take a backup of files received yesterday" - agent mail id - vishnu@gmail.com .

[crythias]

Why doesn't he use his email (Outlook?) to remind him?