[SOLVED] Status View: new statetype under "closed"

[marty210578]

Hello,

I created a new state/type called monitoring in my OTRS 3.0.10
I followed the procedures described in the http://doc.otrs.org/3.0/en/html/states-customizing.html

New tickets that arrived via email/filter are correctly assigned the state : monitoring
but when i open the Ticket:Status View or Ticket:Queue view it's not shown.
In status view it's being placed under "closed" while the state is "monitoring"

In /opt/otrs/Kernel/Modules/AgentTicketStatusView.pm I added the following filter:

Code: Select all

Monitoring => {
		Name => 'Monitoring Tickets',
		Prio => 1002,
		Search => {
		  StateType => 'Monitoring',
		  OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
		},
	},

This shows at least my "monitoring" tickets but still the tickets are also under "closed"
How can i change OTRS in order to reflect the state-type "Monitoring" as a open ticket and not as closed?

Thanks

[marty210578]

This can be closed.

I needed to logout and back in.
Then i saw the tickets again in QueueView: My Queues and in the statusview they were no longer in the Closed filter.

sorry to disturb you....