2 products 1 OTRS

[dubarca]

Hi all,

I'm facing a situation for which I need some advise or a pin point into the right direction. I'm using OTRS since v2.3, though in a very basic configuration due to a grown unfexible environment where big changes where not possible. Anyway times have changed and I'm about to incorporate the service for a 2nd product into OTRS. Now this product is basically independent from the existing structure, only the Agents will be the same. All the rest will be different, corporate identity, URLs, customers etc.

What I basically would like to know is if this is actually possible with OTRS. My aim is to finally set-up the customer login for the new product, set-up a FAQ which only shows FAQs to the customers of the new product vise versa the old product, depending via which URL the registred etc.

Now the different email URLs I can handle via my mail server, but all the rest? Makes it more sense to just set-up a second OTRS environment?

Thank you for your comments,

D

[crythias]

Begin with a separate Queue for Product2 and a CustomerGroup for this other product (optional, but seriously consider this.)

As for separate customers, that might be a bit different, but you can of course create an additional Customer Backend for this purpose. Among other ways to do this, duplicate the schema for the customer_user table to a new table inside your existing database structure.

Standard disclaimer applies: backup backup backup before doing anything to your database. Don't just do things because you read it on a forum. If you don't understand something, ask .

[dubarca]

Thank you crythias, I'll give it a try and let you know.