How to relate a CI to a 'Add Change'

[EivindBengtsson]

Can I change the "'add Change"-form in order to select a CI from a list(the CMDB), and ensure that the RfC will be linked to that CI?

Thanks in advance
/Eivind

[Lorenzo_Marschall]

RfC is linked to a change through the ticket. Means ticket (type rfc) => add change in ticket action => new change.

Linking config items to change can be done by extending Core::LinkObject => a combination Object1 ITSMChange and Object2 ITSMConfigItem and Type of your choice. To integrate it to AgentITSMChangeAdd you need to change the form. At least AgentITSMChangeAdd;ConfigItemID=x way did not work when I tested it last time analog to AgentITSMChangeAdd;TicketID=x

[jojo]

CIs will be linked to the workorders typically

[EivindBengtsson]

Hi

I managed to make the Core::LinkObject thing pissoble both ways. So now I can "Link" a Config Item to a "Change" from the CI view. By selecting the "Link" and on the link page choose "change" from the dropdown menu, that also lets me link to other CI's and tickets, services and workorders. The other way around I can choose a CI to linkt to from a ticket...
The solution for me was :
- To extend the Kernel/Config/Files/ITSMCore.xml
<!-- EBE -->
<ConfigItem Name="LinkObject::PossibleLink###3421" Required="0" Valid="1">
<Description Translatable="1">This setting defines that a 'ITSMChange' object can be linked with 'Ticket' objects using the 'Normal' link type.</Description>
<Group>Framework</Group>
<SubGroup>Core::LinkObject</SubGroup>
<Setting>
<Hash>
<Item Key="Object1">ITSMChange</Item>
<Item Key="Object2">ITSMConfigItem</Item>
<Item Key="Type">Normal</Item>
</Hash>
</Setting>
</ConfigItem>
<!-- EBE -->
<!-- EBE -->
<ConfigItem Name="LinkObject::PossibleLink###3422" Required="0" Valid="1">
<Description Translatable="1">This setting defines that a 'ITSMChange' object can be linked with 'Ticket' objects using the 'Normal' link type.</Description>
<Group>Framework</Group>
<SubGroup>Core::LinkObject</SubGroup>
<Setting>
<Hash>
<Item Key="Object1">ITSMConfigItem</Item>
<Item Key="Object2">ITSMChange</Item>
<Item Key="Type">Normal</Item>
</Hash>
</Setting>
</ConfigItem>
<!-- EBE -->

- To enable it in sysconfig > Core::LinkObject - Framework (two new boxes)
Actually quite easy..

Now for the next challenge - how do I make it possible to link (preferably mandatory) from a new Ticket to an existing CI ?

Regards
/Eivind
PS - thanks a lot to Lorenzo - it was his answer that got me in the right direction
PPS - how do I make this change survive future upgrades of the ITSM ?