A ticket is linked to a CI. If the ticket state changes to a certain value, we would like to update the Deployment State and Incident State of any attached CIs automatically.
Is it possible to cascade updates to linked items in this way?
Solved: OTRS::ITSM Cascade Updates from ticket to CI
-
RBehr
- Znuny expert
- Posts: 167
- Joined: 26 Jan 2011, 13:23
- Znuny Version: 3.0.7
- Real Name: Rod Behr
- Company: Impact
- Location: London, United Kingdom
- Contact:
Solved: OTRS::ITSM Cascade Updates from ticket to CI
Last edited by RBehr on 13 Oct 2011, 09:27, edited 1 time in total.
Rod Behr
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
-
RBehr
- Znuny expert
- Posts: 167
- Joined: 26 Jan 2011, 13:23
- Znuny Version: 3.0.7
- Real Name: Rod Behr
- Company: Impact
- Location: London, United Kingdom
- Contact:
Re: OTRS::ITSM Cascade Updates from ticket to CI
Any thoughts on this one? Really need to know if there is an answer.
Thanks
Thanks
Rod Behr
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
-
Lorenzo_Marschall
- Znuny advanced
- Posts: 106
- Joined: 13 May 2011, 14:47
- Znuny Version: 2.4 / 3.x
- Real Name: Lorenzo Marschall
- Company: bmsoft information technologies GmbH
- Location: Germany, Italy
- Contact:
Re: OTRS::ITSM Cascade Updates from ticket to CI
You may check the SystemMonitoring package to get an idea how to resolve it:RBehr wrote:A ticket is linked to a CI. If the ticket state changes to a certain value, we would like to update the Deployment State and Incident State of any attached CIs automatically.
Is it possible to cascade updates to linked items in this way?
http://source.otrs.org/viewvc.cgi/Syste ... iew=markup
hth.
OTRS + ITSM + PostgreSQL @ Debian