Ticket Assign

Moderator: crythias

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kobi
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Posts: 15
Joined: 04 Oct 2011, 13:59
Znuny Version: 3.0.10
Real Name: Kobi

Ticket Assign

Post by kobi »

Hi,

Is there any way to keep the Owner of the Ticket and add Assignee to the Task ?
that the Owner keep track of it, and the Assignee resolve the problem.

Thanks.
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Ticket Assign

Post by crythias »

That's called "responsible". You'll enable it in SysConfig.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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