[SOLVED] Auto-focus on newest event?

[shaitand]

We recently upgraded from otrs 2.4 to 3.0.10. We've resolved most of the sorely missed features like color coded article types but are still having one issue. When a ticket is opened the old OTRS would open the most recent event but 3.0 goes to the top of the list which is the oldest event.

Is there any way to change this?

[shaitand]

no ideas?

[shaitand]

OK so looking into this further i found an option to reverse the sort of the articles. Sometimes this results in the last item being selected but other times some random article in the middle is selected. So we might load a 69 line ticket and it chooses to open article 7. Hit refresh, article 8, refresh, article 9, refresh, article 9 again. These aren't the oldest unread or anything as simple as that and they aren't consistent from one user to the next.

Is it really impossible to have the system display the article at the top of the list? There seem to be ridiculous numbers of options for sorting ticket queues but nothing for the articles within the tickets?

[shaitand]

The best I can come up with is to set in the Zoomview to reverse to the order and expand all. This instantly marks everything as read and puts the focus on the most recent article.

This adds a small performance hit but it isn't terrible.