Hi,
I want to send an Auto Reply to the customer when a new ticket is opened with a brief description of the receiving problem.
with selected fields like: ticket number, responsible technician, signature etc.
Thanks.
Auto Reply
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Auto Reply
There already exists an auto-reply if it is attached to the queue.
If you want to send a Notification (Event) when the owner changes, you can do that, although I'd suggest that you might consider having the tech send a reply manually which, if I recall correctly, does practically everything you're asking at once:
1) It sets the owner
2) locks the ticket
3) sends a notification to the customer with all the above information.
If you want to send a Notification (Event) when the owner changes, you can do that, although I'd suggest that you might consider having the tech send a reply manually which, if I recall correctly, does practically everything you're asking at once:
1) It sets the owner
2) locks the ticket
3) sends a notification to the customer with all the above information.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask