Where's $Quote defined?

[shostakovich]

Hi,

I'm pretty unclear about the mechanism behind how the transition of a tickets state to the output works. The reckon the dtl files are parsed at some point, but it remains unclear.

OK, e.g. in AgentTicketZoom.dtl we have:

Code: Select all

<p class="Value" title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","18"}</p>

I want to have conditional formatting, i.e. if the state type is closed, I want to have the output bold. So my first problem is, I cannot see where $Quote() is built...
Do you have some hint? How is the dtl->html transition working? I've seen $(Q|LQ)?Data are built in Layout.pm and I used it for adding an additional "function" to create shortened Queuenames... but here... hmmm.

TIA
Michael

[shostakovich]

OK, the OTRS Developer Book tells something about the templating mechanism. But still, what's the correct way to extend the functionality with a custom $MyQuote?

TIA

[crythias]

I'd consider something like class="bold$QData{"State"}" with a css style that applies to "boldclosed-successful" and "boldclosed-unsuccessful".