Disable Reply button for Company tickets.

[artjoms15]

Hello Everyone!

We've got implemented Company ticket functionality in customer frontend and lately got such an issue - Customers instead of creating their own tickets find tickets with similar content and add their comments, setting new state as "Open". Well I found following solutions:
1) On Reply create new ticket instead of reopening one (not suitable)
2) Disable Reply button at all (not suitable)
3) Remove state "Open" via ACL (if I manage to write IF condition to compare Ticket['CustomerUser'] with ENV['CustomerUser'] it might even work, of course with minor programming in CustomerTicketZoom.dtl

The Question - did anyone managed to implement such functionality? If yes, then how?

Best Wishes,
Artjoms

[artjoms15]

To be more precisely, that IF condition should be in /js/Core.Customer.TicketZoom.js and should compare Core.Customer with ticket' s value, so the question is - how in JavaScript retrieve ticket CustomerUser?