Restricting view of notes

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Erwing
Znuny newbie
Posts: 16
Joined: 03 Jan 2011, 15:40
Znuny Version: 2.4.5

Restricting view of notes

Post by Erwing »

Hi

I was wondering if anyone could point me in the right direction

I would like to know if there is some way to restrict the visibility of notes (internal and/or external) to certain groups of agents
We have a setting where "non-technical" staff are going to get access to the portal, but I do not want them to see the notes in the tickets

I am thinking that ACL's may be a solution here - so how would I go about restricting viewing notes to a group called say "Non-tech"

-- Erwing
OTRS 3.2.2 on CentOS - mySQL
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