Time Account

[fran]

Hello,

How I can to see the time account broken down for every action of a ticket?

Thank you.

Fran.

[crythias]

It'd be ticket history.

[fran]

Hello Crythias.

Thank you for your answer, but I would like to know where or How I can see the time incluido in a note with the description of that note and this for every action of a ticket where you indicate time. For example, in agent interface:
- Create note1:
Text: Install Antivirus software.
Time: 15 minutes.
- Create note2:
Text: Updated Antivirus software.
Time: 30 minutes.

I would like to see in the ticket information:
- Note 1, text note 1, time 15.
- Note 2, text note 2, time 30.

Thank you very much.

Regards.

[fran]

Hello,

I saw where to do this, this is in: Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewZoom
Reset this setting Ticket::ZoomTimeDisplay

Thank you.