Showing ITSM Change schedule into Customer view

[StefanoBoccanera]

Hi

I'm trying to enable a Customer view on ITSM Change list.
First of all I enabled the registration into ITSM Change Management -> Frontend::Customer::ModuleRegistration module, including
the setting of itsm-change as RO group. I don't use Service linked to Change.

Then I test the configuration with my account, and really I can see the tab <Change Schedule>,
I can click on it and I can see tabs with the numbers of Changes with different state (basically I enabled only two state)
But .... no change are shown on the view.
I tried to read the CustomerITSMChangeSchedule.pm module but I didn't find
any clear issue beacuse I can't get the ITSM Change.

anyone has some suggestion to solve the problem ?

thanks in advance

stefano

[jojo]

Only the schedule will be shown at customer frontend, no change details. So it works like designed

[StefanoBoccanera]

Only the schedule will be shown at customer frontend, no change details. So it works like designed

Hi jojo

I'm sorry, probably I didn't clearly explain the problem.
I don't want to see the change's detail, but the change's list yes with the column configured.
The problem is : I don't see any information. But I I switch in agent mode the agent view for schedule lists the changes correctly.

stefano

[zlex]

Hello stefano,

you must minimum link one Service to one Workorder in the change, then you see the list of the Changes.

kind regards
Zlex