Question in regards of custom Dashboard boxes [Solved]

[Burori]

Hello,

Currently I am attempting to see if it is possible in adding new fields into "DashboardBackend###0120-TicketNew" using both the Web ui of the OTRS system or editing the files.

I see that to show time the command is 'Time' => 'Age',

I attempted to add in the Ticket Types into this formula using this command but so far nothing is being shown
'Types' => 'Type',

Are there further steps needed to add in Types into this Dashboard. I am fairly certain that there is a step I am missing so any insight on this would be greatly appreciated.

$Self->{'DashboardBackend'}->{'0120-TicketNew'} =
{
'Attributes' => 'StateType=new;',
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'All new tickets, these tickets
have not been worked on yet',
'Filter' => 'All',
'Group' => '',
'Limit' => '10',
'Module' =>
'Kernel::Output::HTML::DashboardTicketGeneric',
'Permission' => 'ro',
'Time' => 'Age',
'Types' => 'Type',
'Title' => 'New Tickets'
};

[Burori]

Do I need to edit DashboardTicketGeneric.pm to allow the Types to show in the box?

Some insight will be greatly appreciated.

[Burori]

Judging by the lack of responses I can only surmise that it is not possible to add a field like the Type of a Ticket into the New Ticket Dashboard widget.

[crythias]

Does this apply? http://forums.otrs.org/viewtopic.php?f=60&t=5156

[Burori]

Does this apply? http://forums.otrs.org/viewtopic.php?f=60&t=5156

Thank you so much Crythias. I have been spending the whole weekend in searches on this. I never realised it fell under Themes... This helped a lot!

Thank you again