<OTRS_COMMENT> equals <OTRS_CUSTOMER_EMAIL> ...why???

[slystone]

Hi all,

this is my en::Agent::OwnerUpdate template:

Code: Select all

Hi <OTRS_UserFirstname>,

Ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>.

Comment:

<OTRS_COMMENT>

<OTRS_CUSTOMER_FROM> wrote:

<snip>
<OTRS_CUSTOMER_EMAIL[300]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom;TicketID=<OTRS_TICKET_TicketID>

The problem is that in the notification email of change of owner I don't receive the original customer's email, I receive the OTRS comment twice!

Is it a bug or am i doing something wrong?

Any advice will be appreciated, thanks!

mc.