Is it possible to auto close a ticket after the system sends the auto response?
Since I work with a high volume of tickets by day, the "open just to closed it since the customer didn't respond to the interaction" takes a lot of time from the agents. And if I can see only the tickets that are open because the last contact was from the customer, it would be perfect.
Thanks in advance!
Auto Close after Auto Response
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crythias
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Re: Auto Close after Auto Response
You could have a generic agent that closes tickets that are new, which means that it's up to you to reply to them to "open" them.
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Re: Auto Close after Auto Response
Worked like a charm...
thanks!
thanks!