Default open ticket /w no owner?
Moderator: crythias
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knischan
- Znuny newbie
- Posts: 65
- Joined: 29 Sep 2011, 05:18
- Znuny Version: 3.0.11
- Real Name: Ken
- Company: Baltimore City Mayor's Office
Default open ticket /w no owner?
Is there a way to open a ticket w/o it auto-assigning owner as the ticket creator? Our current ticket system leaves them unassigned until such time as someone claims a ticket. Right now, OTRS is setting the person who opens as the owner. I created a generic agent "Ticket Pool", but it's not a very elegant solution.
OTRS 3.0.11 / IIS7 / MSSQL 2005 / VMware ESX
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crythias
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Re: Default open ticket /w no owner?
You can give root@localhost the ownership...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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