Auto-relock upon followup on closed ticket?

Moderator: crythias

Locked
knischan
Znuny newbie
Posts: 65
Joined: 29 Sep 2011, 05:18
Znuny Version: 3.0.11
Real Name: Ken
Company: Baltimore City Mayor's Office

Auto-relock upon followup on closed ticket?

Post by knischan »

I set the system to make a ticket state=new when a followup is made on a closed ticket; is there a way to renew the locked state as well?
OTRS 3.0.11 / IIS7 / MSSQL 2005 / VMware ESX
Top
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Auto-relock upon followup on closed ticket?

Post by jojo »

Yes, there is a option on the queue admin form
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Top
knischan
Znuny newbie
Posts: 65
Joined: 29 Sep 2011, 05:18
Znuny Version: 3.0.11
Real Name: Ken
Company: Baltimore City Mayor's Office

Re: Auto-relock upon followup on closed ticket?

Post by knischan »

Ahh thanks. I get so hung up about sysconfig I forget to check other places :)
OTRS 3.0.11 / IIS7 / MSSQL 2005 / VMware ESX
Top
Locked

Return to “Help”