[SOLVED] Can't see queues

[noraj]

Hi everyone !

I've got something to ask :

My OTRS is installed and everything seems to work... except that I can't see any queue without having rw permissions !
Let me give you an example : I create a queue called "Support", that I assign to the "users" group.
I create an account that belongs to this group.

I want this user to have the read-only permission.

After being logged in as that user, I'm supposed to see all the tickets that belong to the Support queue, but it's not the case.

However, I can see those tickets when my user has the read-and-write permission.

I thank you in advance for helping me.

Have a nice day !

[jojo]

use the Status View or the search for this...

Queue View and DashBoard are designed for rw permissions

[noraj]

Thank you for your quick response.

Indeed, I was trying to see the tickets on the dashboard, and I didn't think about checking the status view !
Kinda weird. Sorry if it was a newbie question

Thanks again.