My Queue notification on insertion as well as move?
Moderator: crythias
-
knischan
- Znuny newbie
- Posts: 65
- Joined: 29 Sep 2011, 05:18
- Znuny Version: 3.0.11
- Real Name: Ken
- Company: Baltimore City Mayor's Office
My Queue notification on insertion as well as move?
I noticed my agents get their alerts when someone moves a ticket into a queue they monitor. However, they get no notification if the ticket is created in the queue they monitor. Can I enable that?
OTRS 3.0.11 / IIS7 / MSSQL 2005 / VMware ESX