One of our agent who is using External Link is reported of not able to view new tickets.
He can only see the tickets with same status of 15 days old..His access privileges are untouched..
Appreciate your help in finding the possible reasons for this cause..
Agent can only see tickets of 15 days old
Moderator: crythias
Re: Agent can only see tickets of 15 days old
beeing on a wrong system?
Sorry your questions lacks to many informations so that helping you is nearly impossible
Sorry your questions lacks to many informations so that helping you is nearly impossible
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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grgelisha
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Re: Agent can only see tickets of 15 days old
Thanks Jojo for your reply..jojo wrote:beeing on a wrong system?
Sorry your questions lacks to many informations so that helping you is nearly impossible
To be in details, One of the agent who accessed OTRS using internal link before going to another country. Now, he logged in using External link and to his surprise he can see the same old tickets (No new ones) with same status (Those tickets status was now changed). Oflate, He also reported of even not able access OTRS, its timing out.
Where as, We noticed both the links are working fine from our end.