In AdminConfig in the Web-admin interface, many options ViewTicket... has one of the first attribute Permission and they put up the default value coincident with the appointment (such as watcher, close, responsible, and ...). Such rights, not standard on the system. If this were the name of the group - it was still possible to understand - a group not associated with the queue, but the unifying agent of human - to replace the person in charge, close the application, etc. And here is unclear.
