I am still new to the tool. Not explored enough I guess.
I am working with OTRS 3.0.10. I have two queries.
1. I am using windows environment and am unable to activate system logs. From where can I do this. Log module->file,
2. Tickets with Sla's attached should give a notification on breach. I have set the time after which escalations should be sent when creating the sla's. Also have set all the notifications for all events in ticket settings.
Please help.
