Resolved: Postmaster Filter not functioning

[nathankc]

Having a weird issue. Have been on OTRS for several years now and have never experienced this.
I have around 15 Postmaster Filters that redirect inbound email using the To: address to send to the appropriate queues.
Every filter is functioning fine except for one and I don't understand why.

The inbound criteria To: address is correct, and the action of setting the X-OTRS-Queue name is correct and those are the only two parameters I have set.
But what happens is that any email coming in with that particular To: address is sent to the Raw queue as if Postmaster Filter didn't know what to do with it.

strangest thing I've ever seen.

Any help appreciated!
Thanks!

[nathankc]

Resolved: not an OTRS error

Turns out that our email admin applied a new schema to the mail server which added a new Primary email address to every account (for instance, the trouble email address was firstname@domain.com - the new schema applied a new primary of f.lastname@domain.com)

So - of course OTRS was doing exactly what it was supposed to. It wasn't finding the match since the inbound email was coming in as the Primary, new address.