"Refiltering" tickets

[petfrogg]

Hello!

I have set up a OTRSsystem and sent loads of test data to it. Now i have got the filter there and up and ready to sort it down to different ques and sub-ques, hopefully in a correct fashion, and i an want to filter my already downloaded tickets - how do i do that? Is there a perlscript i have overlooked for it - otrs.PostMaster.pl?

best regards
Petfrogg

[crythias]

If they're in "Raw", for instance, you should just use a Generic Agent to filter them.

[petfrogg]

Thank you!

[petfrogg]

Strange follow up:

I have set in the Generic Agent:
Ticket Filter
Subject: \[request_order\]*
(Queue: *)

Ticket Action:
Set new queue: Questions -> (subque) order

And it works like a charm.

But the mail filter that suppose to do the same but on fetching the mail does not:
PostMaster Filters
Subject: \[request_order\]*
X-OTRS-FollowUp-Queue
Questions::order

What is wrong with the mailfilter when the settings for the Genric Agent is correct?

[jojo]

X-OTRS-FollowUp-Queue will e used on follow ups to an existing ticket

[petfrogg]

So how do i prefilter?

Excuse me for being such at newbie but we all have to start somewhere...

[jojo]

for mails which will create new ticket suse the X-OTRS-Queue Header.

[petfrogg]

It works as it should!!!

Thanks for the good support!

I would like to put in a request that the lists in the drop down should be sorted in a more "semantic" way. For example:
- It is not logical that the, probably, most set Email-Hearder should be that far away down the list...

[jojo]

Please put your request here: otrsteam.ideascale.com