CustomerIDs management

[ivit]

We have a scenario of several supervisors for other companies. In order to achieve supervisor "role" we have introduced concept of CustomerIDs for the customer user. This however introduces really difficult management of CustomerIDs, since this list could be long, update procedure is error prone,...

Does anybody have any idea how to improve CustomerIDs management? Eg. new interface Customers <-> Customer companies (like Customers <-> Groups) where we can make supervisor association to other companies.

Or is there a way to take CustomerIDs from other source? Other DB, LDAP, ... but to be easily manageable, not just a simply string.

OTRS 3.0.10
Debian 6.0.1

Many thanks,
Igor

[crythias]

You may choose to consider permissions on the Company Tickets tab just for supervisors and let everyone have the same Customer_ID. (not exactly best for reporting, but...)
http://forums.otrs.org/viewtopic.php?f=60&t=7531

[ivit]

You may choose to consider permissions on the Company Tickets tab just for supervisors and let everyone have the same Customer_ID. (not exactly best for reporting, but...)
http://forums.otrs.org/viewtopic.php?f=60&t=7531

Thank you for the tip. However, the idea is that supervisor can see tickets and as well as from which companies these tickets are coming from. So, I would need some other solution.

I did not have time to check deeply application recently, but would it be possible to adapt Group <-> Customer user mapping to have additional flag Supervisor?
Currently, there are only RO i RW for the group.

OTRS 3.0.10
Debian 6.0.1

Thanks,
Igor

[crythias]

Customer Permissions are defined in Framework::Core, but they don't do anything unless they're programmed.