Mail Error. Could't set FROM: 555 5.5.2 Syntax error.

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Nemiroff_84
Znuny newbie
Posts: 7
Joined: 21 Nov 2011, 12:07
Znuny Version: 3.0.11
Real Name: Dmitry

Mail Error. Could't set FROM: 555 5.5.2 Syntax error.

Post by Nemiroff_84 »

Everybody Good day!
Sorry for my bad English, my native is Russian.
I have OTRS 3.0.11, installed at Debian. I don't know Linux and because of it installation made my friend. Before asking here I tried to resolve problem by myself and studied the manual, but it didn't help me.
Corporate post is hosting at Google Apps.

Some system settings:
Core:
FQDN - support.domain.ru
NotificationSenderEmail - support@domain.ru
Core::Sendmail
SendmailModule::AuthUser - support@domain.ru
Mail Account management - support@domain.ru
At edit your preferences at "Email settings" all 4 notification is "YES".

All mail setting is correct because when I:
1. send mail through "Admin notificaion"everybody receive my message.
2. push "feths mail" at "PostMaster mail accounts" I receive messages sent to support@domain.ru.
3. answer to to ticket through ticket-interfece the recipient receive my message.

The problem is that when mails must be send through system by rule or by schedule the OTRS can't send mail I receive errors:

Sent agent 'test' notification to 'name.secondname@domain.ru'.
Can't use from 'Компания': Could't set FROM: 555 5.5.2 Syntax error. i3sm13760814fah.11. a10sm13642250fam.20 - is allways diffrent.
Sent auto response (SendAutoReply) for Ticket ......
Impossible to send message to: UserName <email@rambler.ru>


Please help me in my problem
Last edited by Nemiroff_84 on 21 Nov 2011, 16:44, edited 1 time in total.
OTRS 3.0.11 | Debian 5.0 | MySQL
crythias
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Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Mail Error. Could't set FROM: 555 5.5.2 Syntax error.

Post by crythias »

Your from address is not an email address.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Nemiroff_84
Znuny newbie
Posts: 7
Joined: 21 Nov 2011, 12:07
Znuny Version: 3.0.11
Real Name: Dmitry

Re: Mail Error. Could't set FROM: 555 5.5.2 Syntax error.

Post by Nemiroff_84 »

crythias, thank you for your answer. I think that we have some miss understanding. In Russia we never write the correct domain name or IP-address. In my first message when I wrote "domain.ru" it was equivalent of the real domain name of my company. EXAMPLE: domain.ru=microsoft.com. The same way email@rambler.ru=real_user_name@rambler.ru
OTRS 3.0.11 | Debian 5.0 | MySQL
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Mail Error. Could't set FROM: 555 5.5.2 Syntax error.

Post by crythias »

Nemiroff_84 wrote:Sent agent 'test' notification to 'name.secondname@domain.ru'.
Can't use from 'Компания': Could't set FROM: 555 5.5.2 Syntax error.
Компания is not an email address.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Nemiroff_84
Znuny newbie
Posts: 7
Joined: 21 Nov 2011, 12:07
Znuny Version: 3.0.11
Real Name: Dmitry

Re: Mail Error. Could't set FROM: 555 5.5.2 Syntax error.

Post by Nemiroff_84 »

Компания is what I put in "Organization" field.
OTRS 3.0.11 | Debian 5.0 | MySQL
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