Thx for ur outstanding activity you have done for OTRS it realy helps!
So i would like to ask u if there is any way to generate an owner report, i wish to give an agent the right to printout a report of the tickets assigned to him or her!
in oder to facilitate the understanding of the problem, we use the OTRS as a help desk, all issues are centralised at one point, and then are distributed to their owner's! so i would like to know if each and every agent can generate or see a report of all issues assigned to him or her!
Thx for your help,
Kind regard
OTRS owner report issue!
Moderator: crythias
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kajeflento
- Znuny newbie
- Posts: 37
- Joined: 19 Sep 2011, 10:09
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- Real Name: Kwizera Jean Florent
- Company: MINECOFIN
Re: OTRS owner report issue!
use the search, this can have the results as PDF or CSV and it can be saved
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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kajeflento
- Znuny newbie
- Posts: 37
- Joined: 19 Sep 2011, 10:09
- Znuny Version: 3.0
- Real Name: Kwizera Jean Florent
- Company: MINECOFIN
Re: OTRS owner report issue!
Sorry, may be my question was not good understood, but i want the owner himself to print tickets assigned to him!jojo wrote:use the search, this can have the results as PDF or CSV and it can be saved
thx for ur help!
Re: OTRS owner report issue!
An agent can do this already. He can use the search to get a list and he can print each ticket he can at least read
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
kajeflento
- Znuny newbie
- Posts: 37
- Joined: 19 Sep 2011, 10:09
- Znuny Version: 3.0
- Real Name: Kwizera Jean Florent
- Company: MINECOFIN
Re: OTRS owner report issue!
Thx a lot for ur support!jojo wrote:An agent can do this already. He can use the search to get a list and he can print each ticket he can at least read
Plz can u plz give me the steps if possible? i'm a bit confused and i would like to use it!
thx a lot!
kind regard
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crythias
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Re: OTRS owner report issue!
The tickets can be printed individually from zoom. (He can click his locked tickets icon for a quick search of his tickets).
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kajeflento
- Znuny newbie
- Posts: 37
- Joined: 19 Sep 2011, 10:09
- Znuny Version: 3.0
- Real Name: Kwizera Jean Florent
- Company: MINECOFIN
Re: OTRS owner report issue!
thx a lot! i' ve found it.crythias wrote:The tickets can be printed individually from zoom. (He can click his locked tickets icon for a quick search of his tickets).