PostMaster Filter problem

[artemis13]

Hi all,

I have successfully set my PostMaster filters to work. For example, when there is one of the words "read" and/or "type" in the Body and/or the Subject of a new ticket , this should go into the Queue "Secretary" (as seen below)

Filter Condition
Header 1: Body Value 1: (read|type)
Header 2: Subject Value 2: (read|type)

Set Email Headers
Header 1: X-OTRS-Queue Value 1: Secretary

However, if I send a ticket that does not have one of the above keywords into the Subject field, my filter does not work. Is it a requirement BOTH of the above filter conditions to be valid in order for the filter to work? Can't it be one or the other or both?

Thank you in advance!

[crythias]

Yes. Filter Conditions are AND. PostMasterFilters are OR.

[artemis13]

So, is there a way to change the Filter Conditions to AND and OR???

Thanks crythias

[crythias]

No. Just create one PMF for subject and one PMF for body.