Sorry I'm not adding any helpfulness here but I have just setup the email side of things and it appears to be "eating" the email from the account but it doesn't do anything with it. No ticket raised. What else do I need to configure?
Cheers,
Dan
New Email ticket -StateID
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BreadMurderer
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crythias
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Re: New Email ticket
Does this apply? http://forums.otrs.org/viewtopic.php?f=60&t=7890BreadMurderer wrote: it appears to be "eating" the email from the account but it doesn't do anything with it. No ticket raised.
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BreadMurderer
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Re: New Email ticket
Hi crythias,crythias wrote:Does this apply? http://forums.otrs.org/viewtopic.php?f=60&t=7890BreadMurderer wrote: it appears to be "eating" the email from the account but it doesn't do anything with it. No ticket raised.
I thought you were on to something there and that setting had NOT been changed. So I modified that and still nothing. Anything else I may need to tweak? How does it work in terms of assigning it a customer, etc?
Cheers,
Dan
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crythias
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Re: New Email ticket
Please post any relevant OTRS System Logs (or otrs.log).
The error message(s), if any, will tell you what happened.
Potential issues:
1) Postmaster works, ticket is created, but stores in a queue you don't have access to
2) Postmaster works, ticket is not created, but that's because it's failing to identify something from the mail.
3) Something else is poping the tickets
4) ???
The error message(s), if any, will tell you what happened.
Potential issues:
1) Postmaster works, ticket is created, but stores in a queue you don't have access to
2) Postmaster works, ticket is not created, but that's because it's failing to identify something from the mail.
3) Something else is poping the tickets
4) ???
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BreadMurderer
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Re: New Email ticket
Was just away too! Keep forgetting about the logs...
So my error is:
Wed Nov 30 13:20:07 2011 error OTRS-PostMasterMailbox.pl-10 No StateID for 'new'!
Now I thought "Aha! This will be a similar thing to the Priority...." but it appears any changes I make to the state are not saved...?
So my error is:
Wed Nov 30 13:20:07 2011 error OTRS-PostMasterMailbox.pl-10 No StateID for 'new'!
Now I thought "Aha! This will be a similar thing to the Priority...." but it appears any changes I make to the state are not saved...?
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crythias
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Re: New Email ticket
It is exactly the same reason, though you'll have to provide more information on
Most likely you'll have either invalidated the "new" state or renamed it.BreadMurderer wrote:appears any changes I make to the state are not saved...
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BreadMurderer
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Re: New Email ticket
I have renamed it to Submitted (well that's a state that is default for new tickets and has type 'new' - was this also called 'new' by default?) so when I changed it to this it continues to revert back to 'new'.....
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BreadMurderer
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Re: New Email ticket -StateID
Sorry I have been super busy and now want to get this system live (there will be a few more things I will need help with!) so I am no further with this, any ideas?
Cheers,
Dan
Cheers,
Dan
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crythias
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Re: New Email ticket -StateID
Please ask your question again.
If it's "No State ID" that question has been answered.
If it's "No State ID" that question has been answered.
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Re: New Email ticket -StateID
It is still the no state ID issue.....
The only state I have that uses the new setting is: (taken directly from the states menu)
Submitted new New ticket submitted[...] valid 30/09/2011 09:32 29/09/2011 11:37
So its not invalid and I haven't renamed state type.... I'm confused.
The only state I have that uses the new setting is: (taken directly from the states menu)
Submitted new New ticket submitted[...] valid 30/09/2011 09:32 29/09/2011 11:37
So its not invalid and I haven't renamed state type.... I'm confused.