Customer Identity on Customer Interface

mk4L · Post by **mk4L** » 01 Dec 2011, 11:21

Hi,

I would like to thank everyone involved so much for all the tremendous effort they have put into OTRS to make it what it is today. While we are still testing to see if we would use OTRS, we got feedback from our users that it is so "dull" to have FIXED TITLE - they mean CustomerHeaderLine - all time on top of the user interface. Some of our PCs are shared, and users would have to log out and then in again just to make sure they are using their own account!

Why? Because - and they have all right about this - nothing , absolutely nothing, on the user interface states or implies the identity of the currently logged in user!

They suggested they would rather see their email address, or at least, their user IDs in place of the FIXED CustomerHeaderLine.

I have searched all around for a way to hack this, but no luck.

Any clue?

Thank you for your help.

jojo · Post by **jojo** » 01 Dec 2011, 11:34

I suggest to open a bug via http://bugs.otrs.org for this

schaffel · Post by **schaffel** » 01 Dec 2011, 17:19

I opened an idea on ideascale for this topic.

Znuny Open Source Ticketsystem

Customer Identity on Customer Interface

Customer Identity on Customer Interface

Re: Customer Identity on Customer Interface

Re: Customer Identity on Customer Interface