Hi
I'm using the ITSM Change Notification features and it's working very well.
Now I have a little problem to solve:
I would send a notification on Change state mdofification (i.e. when the state shift to 'in progress') but avoiding to notify the changeinitiators of a specific change type (i.e Change Type A).
So my question is : it's possible to send notification checking two different attributes values ? configuration example:
Attributes: ChangeState, ChangeType
Rule: in progress, TypeB
regards
stefano
ITSM Notification: multiple condition for a notification?
Moderator: crythias
-
- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
- Znuny Version: 3.1.5
- Real Name: Stefano Boccanera
- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
ITSM Notification: multiple condition for a notification?
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres