ITSM Notification: multiple condition for a notification?

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StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

ITSM Notification: multiple condition for a notification?

Post by StefanoBoccanera »

Hi

I'm using the ITSM Change Notification features and it's working very well.

Now I have a little problem to solve:

I would send a notification on Change state mdofification (i.e. when the state shift to 'in progress') but avoiding to notify the changeinitiators of a specific change type (i.e Change Type A).

So my question is : it's possible to send notification checking two different attributes values ? configuration example:

Attributes: ChangeState, ChangeType
Rule: in progress, TypeB

regards

stefano
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
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