Search&Define real customerId from sent e-mails

[gmoraes]

Hi!

All the clients of my company are get automatically by 3 different Active Directory and I changed it to set the CustomerID by a field from the ad (client's section) and not his e-mail.

So, for example, my customer name is "Gian", my email is "gmoraes@domain" and my customer Id is "2511"

But, when I create a ticket by sending e-mail it sets my customerId to my e-mail "gmoraes@domain"

I need to make it search for the client on the database by the e-mail to get the real customer Id and set it, but I have no idea how to do it / if it's possible.

Any ideas? Thank you!

[crythias]

The customerID is assigned by email default if the customerID can't be determined from looking up the username from the email address of the sender.

The key is to determine what the user identification is relative to your active directory profiles.

Or, more to the point, if you zoomed the ticket created by email, and chose "Customer" and assigned the "real" customer to it, what is the difference in username versus the email's username. Whatever it is, if it can be determined from the email address, then a better match needs to be made in Config.pm what the login is.

[gmoraes]

The value of CustomerUserPostMasterSearchFields was wrong... it was searching for "Office"! Changed it to "mail" and now it's working.

Thank you crythias!!