Hello,
i need to configure genericAgent to send an email to a specific email adress when escalation solution time has expired. I believe that it woul be through executing a CMD but i don't know how to do it.
Thank you
Manikam
genericAgent send email to a specific adress
Moderator: crythias
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manikambalva
- Znuny newbie
- Posts: 8
- Joined: 06 Sep 2010, 13:47
- Znuny Version: 2.4.7
- Real Name: Manikam
genericAgent send email to a specific adress
OTRS 2.4.7
ITSM 2.0.3
ITSM 2.0.3
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crythias
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- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: genericAgent send email to a specific adress
This is possible in 3.0
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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manikambalva
- Znuny newbie
- Posts: 8
- Joined: 06 Sep 2010, 13:47
- Znuny Version: 2.4.7
- Real Name: Manikam
Re: genericAgent send email to a specific adress
Hi crythias,
in fact in found a solution to this issue!
i just run the generic agent to change th ticket priority and i created a notification based on ticketpriority change and i added an externel email notification article
Thank you
in fact in found a solution to this issue!
i just run the generic agent to change th ticket priority and i created a notification based on ticketpriority change and i added an externel email notification article
Thank you
OTRS 2.4.7
ITSM 2.0.3
ITSM 2.0.3