LDAP UserEmail invalid!!

[gutmensch]

Hey guys,

LDAP pita again ftw. Sorry to bother anyone, didn't find something about my special problem, so here it goes:

1. LDAP auth works flawlessly
2. LDAP sync also (I think)
3. OTRS refuses to sync LDAP user to local RDBMS because mail address is invalid. Basically that is correct, because I only have partial mail addresses in my LDAP like

mail: firstname.lastname

...where I know that the global domain can be added to it like @example.com and it will be valid.

So first of all, the log:

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Dec  2 18:18:08 lsm-trouble OTRS-CGI-10[27651]: [Notice][Kernel::System::Auth::LDAP::Auth] User: pcsaal01 (-snip-) authentication ok (REMOTE_ADDR: 141.20.6.194).
Dec  2 18:18:08 lsm-trouble OTRS-CGI-10[27651]: [Notice][Kernel::System::User::GetUserData] Panic! No UserData for user: 'pcsaal01'!!!
Dec  2 18:18:08 lsm-trouble OTRS-CGI-10[27651]: [Error][Kernel::System::User::UserAdd][Line:311]: Email address (support.pc-saal) not valid (invalid support.pc-saal (no mail exchanger (mx) found!)! )!
Dec  2 18:18:08 lsm-trouble OTRS-CGI-10[27651]: [Error][Kernel::System::Auth::Sync::LDAP::Sync][Line:261]: Can't create user 'pcsaal01' (-snip-) in RDBMS!
Dec  2 18:18:08 lsm-trouble OTRS-CGI-10[27651]: [Error][Kernel::System::User::UserLookup][Line:696]: No UserID found for 'pcsaal01'!
Dec  2 18:18:08 lsm-trouble OTRS-CGI-10[27651]: [Error][Kernel::System::User::UserLookup][Line:696]: No UserID found for 'pcsaal01'!
Dec  2 18:18:08 lsm-trouble OTRS-CGI-10[27651]: [Notice][Kernel::System::User::GetUserData] Panic! No UserData for user: 'pcsaal01'!!!

And now the essential part of the sync config:

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    $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
       # DB -> LDAP
       # UserLogin => 'samaccountname',
        UserFirstname => 'givenName',
        UserLastname  => 'sn',
        UserEmail     => 'mail',
        UserPhone => 'telephonenumber',
    };

As you can see, he doesn't like support.pc-saal as valid mail address but it would be valid if I could just add @example.com to it, is this possible within UserEmail => 'mail' ? Any other options? Can I add mx domains manually? Changing all mail addresses in LDAP is not an option.

Thanks for your help!
Cheers
Robert

[crythias]

well, it is perl, so if they're all going to have @example.com, you might stick that as a string concatenation in Config.pm (I'd recommend this on a specific backend, though.)

[gutmensch]

Thanks for your reply crythias!

Sorry, if I'm really braindead in this matter, but how could I just add '@example.com' to the entry it gets from LDAP? The mapping of 'mail' seems to correlate to the specific LDAP data, everytime I try to concatenate at least something to it I get

Code: Select all

Dec  2 23:05:23 lsm-trouble OTRS-CGI-10[6304]: [Error][Kernel::System::User::UserAdd][Line:300]: Need UserEmail!

I already tried different versions, even just setting a static mail address, however I don't seem to get the point and it working, my apologies ;-/

[crythias]

eh... Sorry. I was being simplistic. I regret i don't have a good answer at the moment.