we try to follow the istructions included in otrs\C\ustom\readme but module copied in otrs\C\ustom\... won't be loaded
how to deploy otrs customization
Moderator: crythias
how to deploy otrs customization
how can be deployed a customization to an standard module in otrs wich is not overtwitten by an upgrade?
we try to follow the istructions included in otrs\C\ustom\readme but module copied in otrs\C\ustom\... won't be loaded
we try to follow the istructions included in otrs\C\ustom\readme but module copied in otrs\C\ustom\... won't be loaded
OTRS 3.0 on Debian with MySQL database connected to Opnen LDAP for Agents and Customers.
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yuri0001
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: how to deploy otrs customization
Hi!
Put your version of the .dtl files in a folder and make this folder - the default folder (DefaultTheme) --> SysConfig in Framework -> Core-->DefaultTheme (Name of your folder). Probably you would need to change the agent preferencies (Theme parameter)
http://doc.otrs.org/3.0/en/html/themes.html
Put your version of the .dtl files in a folder and make this folder - the default folder (DefaultTheme) --> SysConfig in Framework -> Core-->DefaultTheme (Name of your folder). Probably you would need to change the agent preferencies (Theme parameter)
http://doc.otrs.org/3.0/en/html/themes.html
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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crythias
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- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: how to deploy otrs customization
it's not C\ustom, it's Custom
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: how to deploy otrs customization
il was a mistake when I post on the forum; we tried with module otrs\C\ustom\kernel\Modules\CustomerTicketMessage.pm and it wont be loadedcrythias wrote:it's not C\ustom, it's Custom
OTRS 3.0 on Debian with MySQL database connected to Opnen LDAP for Agents and Customers.
Re: how to deploy otrs customization
lookin on documentation your solution seem to woak only for DTL modules; we also have customization on PM filesyuri0001 wrote:Hi!
Put your version of the .dtl files in a folder and make this folder - the default folder (DefaultTheme) --> SysConfig in Framework -> Core-->DefaultTheme (Name of your folder). Probably you would need to change the agent preferencies (Theme parameter)
http://doc.otrs.org/3.0/en/html/themes.html
OTRS 3.0 on Debian with MySQL database connected to Opnen LDAP for Agents and Customers.