Chnage notification rule

[StefanoBoccanera]

hi

I'm trying to find a solution about configuring a rule to modify an ITSM Change state automatically.

I'm using a workorder, linked to a ITSM Change, to drive the ITSM Change Life Cycle. The actualStartTime and actualEndTime of workorder is the actualStart/actualEnd time of the change.
Several Condition/Action pairs are used to move the Change state from Accepted state up to Successfull state.

Now I need another Condition/Action pair to match followig requisite:

1) after the actualStartTime (workorder but also the same for the Change) is reached, the workorder state is moved to 'in progress' state
2) after that action is executed, another condition is meet and the ITSM Change move its state to 'In Progress'

I'm trying to configure the Condition at point 1) but after configure:

Object : ITSMWorkOrder

Selector : the workorder used to drive the Change state ...

Attribute : ActualStartTime

Operator : is before

I don't know what value put into the 'Value' field to compare with ActualStartTime. The best solution would be something like bash `date` .....

any suggestion ?

best regards




I don't know what value use to compare to actualStarttime.



I'm using several Condition rules (and associated Action) to change the ITSM Change state, but now I need to find a solution to put the ITSM Change into the 'in progress' state
when the ActualStartTime is reached.