linking tickets.

[cbravo]

Hello guys, what's the use for the link button in a ticket? I see you can link two tickets and after you select the two tickets to link togheter you get an option to link it as a parent ticket or as a child ticket. What does it do? I've tried searching in the forums and in the help topics but couldn't find anything.

Appreciate your answers.


Greetings,


Carlos.

[crythias]

It means that it shortcuts one ticket to another. This is useful if you have different things you want to do with the same ticket.

[cbravo]

Ok, thank you. That clarifies much for me. How does it work with the join option then tho? I tried joining two tickets and the output is that one ticket dissapear but the info from it doesn't get appended to the other ticket. I thought the two tickets would combine along with the conversation and such so you could have all the info in one place.

Greetings,

C.

[crythias]

Merge should do what you ask. Link should simply place a shortcut on the right hand side (3.x) of your tickets.