Hey, I need some help here. When an agent responds to a customer's email ticket, the latter receives an email notification from system's email address. What I'd need to accomplish is to have the emails sent from each agent's email address.
Anyone?
Thanks!
Ticket answer email
Moderator: crythias
-
pedrodevoto
- Znuny newbie
- Posts: 4
- Joined: 11 Nov 2011, 18:18
- Znuny Version: 3.0
Re: Ticket answer email
thats the intention of a ticket system not to use the mail address of the agents
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com