Hi
I have a simple requirement for a helpdesk system, can someone advise if OTRS is able to assist with the below scenario.
1) userA@companyA.com emails the helpdesk, userA's OTRS account is automatically created by OTRS
2) userB@companyA.com emails the helpdesk, userB's OTRS account is automatically created BY OTRS
3) userA and userB should be able to see each others tickets and both be able to comment on the tickets.
BUT
1) userA@companyB.com can not see tickets from companyA.com.
Is this possible ?
OTRS, is this possible ?
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Re: OTRS, is this possible ?
no
On the one hand, no account gets created with a ticket. The customer_id by default is the email address, not the domain.
The ticket, however, gets tagged with the username and customer_id (email) of the sender.
On the one hand, no account gets created with a ticket. The customer_id by default is the email address, not the domain.
The ticket, however, gets tagged with the username and customer_id (email) of the sender.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: OTRS, is this possible ?
thanks for your reply crythiascrythias wrote:no
On the one hand, no account gets created with a ticket. The customer_id by default is the email address, not the domain.
The ticket, however, gets tagged with the username and customer_id (email) of the sender.