OTRS, is this possible ?

Moderator: crythias

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ipguy
Znuny newbie
Posts: 40
Joined: 19 May 2010, 08:29
Znuny Version: 2.3.4

OTRS, is this possible ?

Post by ipguy »

Hi

I have a simple requirement for a helpdesk system, can someone advise if OTRS is able to assist with the below scenario.

1) userA@companyA.com emails the helpdesk, userA's OTRS account is automatically created by OTRS
2) userB@companyA.com emails the helpdesk, userB's OTRS account is automatically created BY OTRS
3) userA and userB should be able to see each others tickets and both be able to comment on the tickets.

BUT

1) userA@companyB.com can not see tickets from companyA.com.

Is this possible ?
crythias
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Re: OTRS, is this possible ?

Post by crythias »

no

On the one hand, no account gets created with a ticket. The customer_id by default is the email address, not the domain.
The ticket, however, gets tagged with the username and customer_id (email) of the sender.
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ipguy
Znuny newbie
Posts: 40
Joined: 19 May 2010, 08:29
Znuny Version: 2.3.4

Re: OTRS, is this possible ?

Post by ipguy »

crythias wrote:no

On the one hand, no account gets created with a ticket. The customer_id by default is the email address, not the domain.
The ticket, however, gets tagged with the username and customer_id (email) of the sender.
thanks for your reply crythias
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