OTRS crashes after clicking the close button on the close

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kishore
Znuny newbie
Posts: 7
Joined: 07 Dec 2011, 13:52
Znuny Version: 3.0.11
Real Name: veerakishore
Company: KV oy

OTRS crashes after clicking the close button on the close

Post by kishore »

Mostly OTRS crashes when an agent tries to close the ticket from the close ticket screen . After the agent writes the close message and hit submit, the browser will try to load for a while and gives "the website is not available" Error 101 (net::ERR_CONNECTION_RESET): The connection was reset.

When ever this happens the Apache error is loged

Scalars leaked: 1
Scalars leaked: 1
[Thu Dec 08 11:56:08 2011] [notice] Parent: child process exited with status 3221225477 -- Restarting.
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
[Thu Dec 08 11:56:14 2011] [notice] Apache/2.2.19 (Win32) mod_apreq2-20090110/2.7.1 mod_perl/2.0.4 Perl/v5.12.3 configured -- resuming normal operations
[Thu Dec 08 11:56:14 2011] [notice] Server built: May 20 2011 17:39:35
[Thu Dec 08 11:56:14 2011] [notice] Parent: Created child process 1380
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
[Mon Dec 05 14:52:53 2011] [notice] Child 4176: Child process is running
[Mon Dec 05 14:52:53 2011] [notice] Child 4176: Acquired the start mutex.
[Mon Dec 05 14:52:53 2011] [notice] Child 4176: Starting 64 worker threads.
[Mon Dec 05 14:52:53 2011] [notice] Child 4176: Starting thread to listen on port 80.
Scalars leaked: 1
Scalars leaked: 1

I can also see this error in event viewer
http.JPG
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