Hi,
Currently OTRS allows me to move my tickets (I am the OWNER) to any Queue, but i would also like to move others tickets to other Queues, OTRS does not allow that now. Is there any other way from which i can move others ticket to other Queues?
-Vishnu
Move Rights to ALL
Moderator: crythias
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yuri0001
- Znuny superhero
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- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Move Rights to ALL
You must have MOVE TO rights in all queues you want to move tickets to & -rw rights to move all tickets, not only where you the owner.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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Duren
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Re: Move Rights to ALL
Hello,
I'm facing the same problem. I want service desk agents to be able to move tickets into another queue but right now it doesn't allow this to happen if you are not the owner. I've looked at the permissions and checked that all the agents are part of the group which has been assigned to the queue.
If some instructions to allow someone who is not the owner to move a ticket to another queue, I would appreciate it a lot.
Thanks,
Duren
I'm facing the same problem. I want service desk agents to be able to move tickets into another queue but right now it doesn't allow this to happen if you are not the owner. I've looked at the permissions and checked that all the agents are part of the group which has been assigned to the queue.
If some instructions to allow someone who is not the owner to move a ticket to another queue, I would appreciate it a lot.
Thanks,
Duren
OTRS 3.0.11:: Windows Server 2003:: MySQL
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knischan
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Re: Move Rights to ALL
Bump. I also would like to know if it is possible to configure the system so anyone can move a ticket, regardless of any statuses. Thanks!
OTRS 3.0.11 / IIS7 / MSSQL 2005 / VMware ESX
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knischan
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- Znuny Version: 3.0.11
- Real Name: Ken
- Company: Baltimore City Mayor's Office
Re: Move Rights to ALL
Just another bump to see if anyone knows how/if it possible.
OTRS 3.0.11 / IIS7 / MSSQL 2005 / VMware ESX
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crythias
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Re: Move Rights to ALL
You cannot move tickets that are locked by someone else. Use Generic Agent if you want to override, change owner to unlock and move ...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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