[Solved] Missing "Insert FAQ Link"

[adupre01]

When I click on the FAQ link when creating a ticket any FAQ article I choose only displays the "Insert FAQ Text" button. This is not ideal as we want to insert the link (it is much cleaner). I've tried changing my settings but it doesn't see to matter. I currently have the following settings.

FAQ ->Core::TicketCompose

TicketCompose###IncludeInternal
No

TicketCompose###ShowFieldNames
Yes

TicketCompose###ShowInsertTextButton
Yes

TicketCompose###ShowInsertLinkButton
Yes

TicketCompose###ShowInsertTextAndLinkButton
Yes

[jojo]

THe insert link will only show up on public FAQs

[adupre01]

Yes I see that now after doing some more testing.

Why is that? Is there a way to change it? Some of our FAQ's are a bit long to be inserting the text into a ticket.

[jojo]

People can normally only access pulic faq articles

[adupre01]

Ah, that makes sense, I can see where a user may want to click on the link if they receive an email with all of the ticket text.

Say we still wanted to have that insert FAQ link button on our ticket create view. In our work flow we would like our agents to be putting in which FAQ article they referenced when creating the ticket. All of our agents will have access to the FAQ. The idea is that if an agent creates a ticket and does not resolve it properly we would like to be able to see which FAQ article they referenced to try and track if that was the problem. Then, if the FAQ was incorrect, to change it.

Would it maybe be possible to add an "insert FAQ article number" button instead of a link?