Hello everybody,
right now I'm looking for a way to extract all CIs with their linked CIs into a csv, but after a long forum-search session I wasn't able to find much useful. Being an absolute newbie working with otrs isn't really helpful either.
I would be very thankful if someone could tell me where to find further information regarding this topic as I apparently can't do much on my own.
For starters it might me nice to know how to export a CI without its related CIs. I believe CIs are discarded in XML files, but I'm not quite sure if I missunderstood something. If that's the case I probably have to use perl to extract the data.
Thanks in advance,
shine
P.S. I'm using otrs 2.4
How to extract CIs with related CIs
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