How to create a link to Agent screen on the User screen

CristianCS · Post by **CristianCS** » 19 Dec 2011, 15:22

Good morning everyone,

I am currently implementing OTRS on my company and the principal ask me to configure the OTRS, he ask me to put a link in the User screen to the Agent screen, but i'm not finding the file to do this change.

My otrs is the 3.0.5

Thanks.

jojo · Post by **jojo** » 19 Dec 2011, 15:34

which user screen? (URL?)

CristianCS · Post by **CristianCS** » 19 Dec 2011, 15:37

jojo wrote:which user screen? (URL?)

example/otrs/customer.pl

jojo · Post by **jojo** » 19 Dec 2011, 16:01

why should there be a login to the agent login? (Agents can Bookmark the page)

If it should only available at the Login, edit CustomerLogin.dtl, you also can edit CustomerHeader.dtl

CristianCS · Post by **CristianCS** » 20 Dec 2011, 14:21

jojo wrote:why should there be a login to the agent login? (Agents can Bookmark the page)

If it should only available at the Login, edit CustomerLogin.dtl, you also can edit CustomerHeader.dtl

Thanks i already changed the customerLogin.dtl and could add the agent page on the client page.

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How to create a link to Agent screen on the User screen

How to create a link to Agent screen on the User screen

Re: How to create a link to Agent screen on the User screen

Re: How to create a link to Agent screen on the User screen

Re: How to create a link to Agent screen on the User screen

Re: How to create a link to Agent screen on the User screen