ITSM can't create computer, location, ...

Simon · Post by **Simon** » 21 Dec 2011, 17:59

Hi,

Working on a 3.0.10 (not fresh install, working properly), I decided ot install ITSM 3.0.5 on it, I set my "normal" account in all the itsm groups, plus admin group. I have the Admin role, and the Admin role is also linked to the itsm groups. I can see the CMDB, CHANGES tabs. But I can't add a computer, for exemple, in the Add: Config Item page. I can complete the various elements, but when I click on submit, nothing happens.
I checked in the html logs and in the otrs logs (/opt/otrs/var/log), nothing. I ran bin/otrs.checkModules.pl, everything is fine (Encode::HanExtra, JSON::XS and Text::CSV_XS are not installed, but optionnal). Same for otrs.checkDB.pl. In my package manager, ITSM, ITSMChangeManagement, ITSMConfigurationManagement, ITSMCore, ITSMIncidentProblemManagement, and ITSMServiceLevelManagement are installed (plus GeneralCatalog, Import/Export, iPhoneHandle and Support). All their status are good.
The installation of ITSM gave this in the syslog :
Wed Dec 21 10:13:07 2011 notice OTRS-CGI-10 No such package ImportExport-3.0.5!
Wed Dec 21 10:12:57 2011 notice OTRS-CGI-10 No such package ITSMServiceLevelManagement-3.0.5!
Wed Dec 21 10:12:48 2011 notice OTRS-CGI-10 Group: 'itsm-change-manager' ID: '34' created successfully (1)!
Wed Dec 21 10:12:48 2011 notice OTRS-CGI-10 Group: 'itsm-change-builder' ID: '33' created successfully (1)!
Wed Dec 21 10:12:48 2011 notice OTRS-CGI-10 Group: 'itsm-change' ID: '32' created successfully (1)!
Wed Dec 21 10:12:35 2011 notice OTRS-CGI-10 No such package ITSMChangeManagement-3.0.5!
Wed Dec 21 10:12:27 2011 notice OTRS-CGI-10 Group: 'itsm-configitem' ID: '31' created successfully (1)!
Wed Dec 21 10:12:18 2011 notice OTRS-CGI-10 No such package ITSMConfigurationManagement-3.0.5!
Wed Dec 21 10:12:02 2011 notice OTRS-CGI-10 No such package ITSMIncidentProblemManagement-3.0.5!
Wed Dec 21 10:11:58 2011 notice OTRS-CGI-10 Group: 'itsm-service' ID: '30' created successfully (1)!
Wed Dec 21 10:11:51 2011 notice OTRS-CGI-10 No such package ITSMCore-3.0.5!
Wed Dec 21 10:11:41 2011 notice OTRS-CGI-10 No such package GeneralCatalog-3.0.5!
Wed Dec 21 10:11:30 2011 notice OTRS-CGI-10 No such package ITSM-3.0.5!

So, how come that I can't create anything in the ITSM part? Any idea? Am I just plain stupid?